If you are unhappy or dissatisfied with the service or treatment you have received from Cleveland Police contact our Control Room on 01642 326326 or fill in our feedback form stating the Ward that the dissatisfaction applies to . We aim to acknowledge all expressions of dissatisfaction within 24 hours of you reporting it to us, however please note that if your expression of dissatisfaction is received in a language other than English there may be a delay while we interpret your E mail. Please do not use this service if the issue you are reporting is an emergency in such cases you should dial 999.
If you wish to make a formal complaint against a member of our staff, you have a number of options available that include;
· Contacting our Control Room on the above telephone number,
· Contacting the Cleveland Police Professional Standards Department on 01642 306834 (Monday to Friday 8am to 4pm),
· or if you require more information, please follow the below link to the Independent Police Complaints Commission (IPCC) website.
The IPCC website has a comprehensive insight into how you can make a complaint written in a variety of languages. The Independent Police Complaints Commission (IPCC) is completely independent of the Police. It has responsibility to ensure that complaints against Police officers and Police staff are dealt with correctly and also to ensure suitable arrangements are in place to deal with complaints or allegations of misconduct.
IPCC Website
Complaints Procedure for Cleveland Police
