What do you do if you are not happy with the way your complaint was handled?

If you are unhappy with the way your complaint has been dealt with you may be able to appeal.

When the police write to you about the outcome of your complaint, they will also tell you who the relevant appeal body is. This could be either the chief officer of the police force or the IOPC.

The appeal body will consider your appeal and, if appropriate, direct the appropriate authority to change its decision or to take relevant action to deal with your complaint appropriately.

The appropriate authority can be:

  • the chief officer of the police force (usually the chief constable)
  • the Police and Crime Commissioner responsible for the police force you complained about

The appeal body may consider appeals about:

  • the failure of a police force to record a complaint.
  • the outcome of local resolution of a complaint.
  • the outcome of a local or supervised investigation.
  • the decision to disapply.
  • the outcome of a complaint after disapplication.
  • the decision to discontinue an investigation.

Appealing against the decision to disapply

Appeal form template investigation into your complaint

Appealing against the decision to discontinue an investigation

Appealing against the outcome Local Resolution or the outcome of a disapplied complaint

You cannot appeal if the investigation into your complaint has been managed or carried out independently by the IOPC.

Complaints about chief police officers (usually chief constables) will be handled by the relevant Police and Crime Commissioner. Any subsequent appeals made will be handled by the IOPC.