Why could your complaint not be dealt with?

Disapplication

In some circumstances the police may record a complaint, but stop the complaint process before it begins. This is called a disapplication.

An example of this is when a complaint is anonymous and it is not possible for the appropriate authority to obtain further details about the complaint. In a case like this, the police cannot carry out an investigation due to lack of information.

The police must apply to the IPOC in situations where they intend to disapply a complaint that involves a very serious issue.

You can appeal against the decision to disapply in relation to your complaint (except when the IPOC has given permission to disapply or the complaint relates to a direction and control matter).

Discontinuance

In some circumstances the police may stop an investigation into a complaint while it is in progress. This is called a discontinuance.

An example of this is when the complainant refuses to co-operate and it is not possible for the police to continue with the investigation.

If this applies to the investigation into your complaint, the police will contact you. You can appeal against the decision to discontinue an investigation into your complaint (except when the IPOC has given permission to discontinue the investigation or the complaint relates to a direction and control matter).

The appropriate authority must apply to the IPOC in situations where they intend to discontinue an investigation that involves a very serious issue.