Complaints Procedure

Making a complaint about the conduct of an individual police officer or member of police staff. It is important that you read the information on this page in full before making a complaint.

 

Complaints procedure

The role of the Independent Office for Police Conduct (IOPC).

Complaints about the conduct of people serving with the police can be sent to the IOPC, but the IOPC does not have the power to record complaints. If you complain to the IOPC, it must, by law, forward the complaint back to the force involved for consideration. Due to the exceptionally high numbers of complaints made to the IOPC, it can take a number of weeks before a complaint is forwarded to the relevant police force.

The IOPC also investigates the most serious complaints and allegations of misconduct against the police in England and Wales. These complaints are referred to the IOPC by police forces. The IOPC may decide to investigate an incident using its own investigators. Alternatively, it can manage or supervise a police investigation into the matter. The IOPC will only conduct independent investigations into incidents that cause the greatest level of public concern – for example, deaths in or following police custody.