101 - Non-emergency 24hr

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This section provides information on the various ways to contact Cleveland Police depending on the urgency and type of request.

Emergency

Dial 999 and ask for the Police

An emergency is where:

  • There is risk of injury
  • There is risk of serious damage to property
  • You suspect a crime is in progress
  • Someone suspected of a crime is nearby
  • There is a danger to life
  • Violence is being used or threatened
  • It is a serious incident which needs immediate police attendance

Non-emergency

Call 101

A non-emergency is where:

  • There is NO immediate danger to life
  • The crime is NOT in progress
  • The offender is NOT nearby
  • Your car has been vandalised
  • Your phone has been stolen
  • Needed to speak to someone about a crime
  • Want to report someone dealing drugs in your neighbourhood
  • You have a general enquiry
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Website Feedback Form

This form is not to be used for enquiries or reporting crime or any incident to the Police which must continue to be reported via 999 (emergency) or via the local police station (non-emergency) 101. This allows you to contact us about general questions you may have about Cleveland Police. Have you received outstanding service from your local policing team?
If you have experienced good service from one of our officers or staff,  please let us know about it using the website feedback form
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Victims Code

Cleveland Police is committed to providing the highest quality of service possible, we value your feedback. The police will give you information about what to expect from the criminal justice system, including information about the Victims’ Code. The Victims’ Code sets out the services you can expect from criminal justice agencies.
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Post

Cleveland Police
Shared Service Centre
Ash House
III Acre
Princeton Drive
Thornaby
Stockton on Tees
TS17 6AJ

Please note that the postcode, TS8 9EH, is for the postal address only of Police HQ and for navigational purposes the postcode TS5 7YZ should be used.

Neighbourhood teams

Find out about policing in your area. Get to know your local officers, understand what they are doing to make your neighbourhood safer and get involved in policing where you live.
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Subject Access

The Subject Access provisions of the Data Protection Act gives an individual the right to have a copy of any personal data held on them. Should you wish to know what information (if any) Cleveland Police holds about you, or you would like confirmation that you do, or do not have a prosecution/conviction history you can find out more using the link below.
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Business Enquiries

Cleveland Police have produced a guide on how to gain or improve business opportunities with the police. Cleveland Police is committed to providing high quality services to meet both the current and future needs of local people.

Click on the link below to access the guides

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Freedom of Information Act

Freedom of Information Office
Professional Standards Department
Cleveland Police
Shared Service Centre
Ash House
III Acre
Princeton Drive
Thornaby
Stockton on Tees
TS17 6AJ

Or email us for a Freedom of Information Request

When requesting information please provide:

  • Your name and address
  • The information or documents you would like to access
  • The way you would like the information to be sent to you (e.g. hard copy, via email).

We aim to provide information listed in the Publication Scheme within twenty working days and depending on the nature of your request a fee may be payable.

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Complaints Procedure

In April 2004 a new Police complaints system was introduced: designed to raise standards, cut delays, increase public confidence and transform the way Police Forces handle complaints from the public.
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Social Media Accounts

Cleveland Police use Facebook and Twitter.

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Firearms Licensing

Keeping and Licensing of Firearms - Aiming for Excellence

To contact Firearms Licensing please click the link below

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