Current timestamp: 15/07/2025 18:46:51
AgeAlertAnonymousAppealsApplicationsApply Or RegisterArea OutlineArrow DownArrow LeftArrow RightArrow UpAutomatic DoorsBack ArrowBusinessCalendarCashArrow DownArrow LeftArrow RightArrow Down[Missing text '/SvgIcons/Symbols/Titles/icon-chrome' for 'English (United Kingdom)']ClockCloseContactDirectionsDocumentDownloadDrawDrugExpandExternal LinkFacebookFb CommentFb LikeFiletype DefaultFiletype DocFiletype PdfFiletype PptFiletype XlsFinance[Missing text '/SvgIcons/Symbols/Titles/icon-firefox' for 'English (United Kingdom)']First AidFlickrFraudGive FeedbackGlobeGuide DogHealthHearing ImpairedInduction LoopInfoInstagramIntercom[Missing text '/SvgIcons/Symbols/Titles/icon-internet-explorer' for 'English (United Kingdom)']LaptopLiftLinkedinLocal Activity[Missing text '/SvgIcons/Symbols/Titles/icon-location' for 'English (United Kingdom)']LoudspeakerLow CounterMailMapMap PinMembershipMenuMenu 2[Missing text '/SvgIcons/Symbols/Titles/icon-microsoft-edge' for 'English (United Kingdom)']Missing PeopleMobility ImpairmentNationalityNorth PointerOne Mile RadiusOverviewPagesPaper PlaneParkingPdfPhonePinterestPlayPushchairRefreshReportRequestRestart[Missing text '/SvgIcons/Symbols/Titles/icon-rotate-clockwise' for 'English (United Kingdom)']Rss[Missing text '/SvgIcons/Symbols/Titles/icon-safari' for 'English (United Kingdom)']SearchShareSign LanguageSnapchatStart AgainStatsStats And Prevention AdviceStopSubscribeTargetTattosTell Us AboutTickTumblrTwenty Four HoursTwitter LikeTwitter ReplyTwitter RetweetUploadVisually ImpairedWhatsappWheelchairWheelchair AssistedWheelchair ParkingWheelchair RampWheelchair WcYoutubeZoom InZoom Out

Leave this site

Cookies

We use some essential cookies to make our website work. We’d like to set additional cookies so we can remember your preferences and understand how you use our site.

You can manage your preferences and cookie settings at any time by clicking on “Customise Cookies” below. For more information on how we use cookies, please see our Cookies notice.

Accept cookies Reject cookies Customise cookies

Your cookie preferences have been saved. You can update your cookie settings at any time on the cookies page.

Your cookie preferences have been saved. You can update your cookie settings at any time on the cookies page.

Sorry, there was a technical problem. Please try again.

Skip to main content

Skip to main navigation

Welcome

This site is a beta, which means it's a work in progress and we'll be adding more to it over the next few weeks. Your feedback helps us make things better, so please let us know what you think.

Show me the site

Cleveland Police crest

  • Back to Report

    • Crime
    • Rape, sexual assault and other sexual offences
    • Road traffic incident
    • Report antisocial behaviour
    • Report a missing person
    • Fraud, bribery or corruption
    • Spiking
    • Stalking or harassment
    • Lost or found property
    • Lost or stolen vehicles
    • Hate crime
  • Back to Tell us about

    • Tell us about possible terrorist activity
    • How to tell us about something you've seen or heard
    • An existing case or report
    • A procession or event you are planning
    • Filming
  • Back to Apply or register

    • Careers and volunteering
    • Charity collection licences
    • Compensation for victims of crime
    • Firearm, shotgun or explosives certificate
    • Attend a misconduct hearing
  • Back to Request

    • A collision report
    • Intellectual property (IP) licence
    • Compensation for something the police have done
    • Request your fingerprints
    • Information: about the police, about yourself or someone else
  • Back to Thanks and complaints

    • Feedback about the website
    • Complaints
    • Say thanks
  • Your area
  1. ...
  2. News

High Demand in Control Room

Main article content

News
Published: 14:09 07/02/2023

Yesterday, Monday 6th February, demand in Control Room at Cleveland Police was very high with call handlers receiving nearly 1,200 calls in a 24-hour period.

 

Force Control Room Superintendent Paul Richardson said: “A quantity of the calls were 999 calls, and we have been rated the top performing Force for speedily answering emergency calls, however some of the calls were via 101 and were not a policing matter.  We take the public’s safety extremely seriously, but it’s calls of this nature which are a drain on our important resources, and they tie up our phone lines and operator time. 

“Whilst Force Contact Officers are answering non police related matters, they could be answering a call to a victim whose life may be in danger. 

“Monday morning seems to be a particularly busy time for people to call up with queries in relation to an ongoing investigation or to speak to an officer. 

“Many people don’t realise that crimes and queries can be reported on our website on the link the below, which is a quick and easy way to contact the Force. Using this method to contact us in a non-emergency is not time effective for the victim but it also reduces the high demand on our call takers. 

“Emergencies will always be prioritised, but we will deal with all reported incidents which are not classed as an emergency queries as quickly as we can.

“We would like to thank everyone for their patience, and we hope everyone has a safe week.”

Report a crime on the Force website here.

Members of the public can also repot crime via the COPA app, which was created by Cleveland’s Police and Crime Commissioner Steve Turner. The app is designed to be easy and accessible and adds another way for people to get in touch with the Force. 

Download now  ... 

Apple users.

Android users

Share

Footer navigation

Cleveland Police

  • Contact us
  • Find a police station
  • Careers
  • About us
  • Campaigns
  • News
  • Privacy notice
  • Cookies
  • Terms and conditions
  • Accessibility

Information and services

  • Advice and information
  • Crime prevention
  • Accessing information (FOI)
  • Stats and data
  • Report
  • Tell us about
  • Apply or register
  • Request
  • Feedback

Partners

  • Police and Crime Commissioner
  • Police.uk
  • Ask the Police

Follow us on:

© Copyright 2025. All rights reserved.