International #ControlRoomWeek Round Up

Thank you to everyone who has helped us celebrate International Control Room Week this week by commenting on our posts and sharing our stories.

For those who have missed our posts, here is a recap of what has gone out this week:

• Head of Public Contact Operations, T/Superintendent Paul Richardson discusses the important of the team, what they deal with and the demand they the team are under: It’s International Control Room Week – Help Us Celebrate | Cleveland Police (cds.co.uk)
• We interviewed Force Contact Officer, Nicola Raw, who has worked for the Force for two years after previously working as a schoolteacher for 25 years. She discusses her role in detail and what she enjoys about it: It’s day two of International Control Room Week. | Cleveland Police (cds.co.uk)
• We highlighted the best way to contact us. There is more than one way to contact us in an emergency and a non emergency and we cater to different users: Day Three – International Control Room Week - Best ways to contact the Force | Cleveland Police (cds.co.uk)
• #Throwbackthursday piece – to 2019 when we published a life saving release about one of our call handlers who saved someone’s life. This hit headlines across the nation at the time: Day Four International #ControlRoomWeek - #ThrowbackThursday | Cleveland Police
• Stay On the Line & Tell Us You’re Fine – a repeat of a campaign to help us reduce the amount of abandoned 999 calls which place a lot of demand on the team: Day Five – International #ControlRoomWeek - Stay On the Line & Tell Us You’re Fine | Cleveland Police