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Cleveland Police has launched a survey to help understand how members of the public would like to contact the force, to report non-emergency incidents.
Currently, members of the public can report non-emergency incidents and information to Cleveland Police by dialling 101, submitting a form via the website, or via the COPA app. The force is undertaking a piece of work to understand the preferred method of contact and also gain an insight into what, if any, different methods people would like to use to get in touch.
The force’s performance around answering non-emergency calls via 101 has significantly improved over the last twelve months. In April 2024, 85.9% of 101 calls were answered within two minutes, compared to 61.9% in April 2023.
Superintendent Paul Richardson, Head of Cleveland Police’s Force Control Room, said:
“Cleveland Police strives to protect communities and be the best it can be – and a significant part of this is providing the best possible service to the public, including an improved initial contact experience.
“We understand contacting the police can be daunting for some people – some people might want to talk to a person on the other end of the phone to seek a bit of reassurance, whereas some others just want to send a quick message or email. The aim of this survey is to gain an understanding and ensure we are making the route for members of the public to report non-emergency incidents and information to us, as accessible as possible.
“This survey is also an important opportunity for us to have two-way engagement with our communities, which is something Cleveland Police is seeking to do more and more of.
“I would like to remind the public this survey is only in relation to non-emergency incidents and passing on information. The 999 emergency contact number is not changing.”
You can access the survey here https://forms.office.com/e/Mj359jwd8B It will only take a few minutes to complete and closes at midday on Monday 10 June.