Our Pledge to You

To those we serve,

Cleveland Police has started a process which will lead to significant improvements for you, the people of Hartlepool, Stockton-on-Tees, Middlesbrough and Redcar and Cleveland.

As an organisation we’ve identified that our performance is not good enough and this means we’re letting people down, putting people at risk and failing those who need our help the most.

We want to be honest with you about the scale of change necessary and demonstrate to you what we’re already doing to make improvements.

We are making a pledge to you today that we will make the decisive improvements necessary to become a truly public service focused organisation with prevention at its heart.

This is a big piece of work and we do not underestimate the challenges ahead of us. We must also be clear that, based on what we have seen, this is not simply about a lack of resources; it’s about how these resources are being used.

Throughout this process we have worked in partnership with the Police and Crime Commissioner. This will continue; robust scrutiny will further help us make the improvements that are required.

Areas in which we know we need to make significant improvements include how we protect vulnerable people, how we police our neighbourhoods and our approach to professional standards. Our first three steps towards improvement are:

  • We’re putting PC’s back into neighbourhood policing to make us more proactive in preventing crime and anti-social behaviour. The first officers are now arriving back in communities and more will follow over the coming months
  • We are improving our response to vulnerability across all areas of policing– including missing people, domestic abuse and vulnerable adults and children - and we will be bringing in expert, external, help to support us
  • We have re-launched  the Transforming Professional Standards project and this will drive further necessary changes within our Directorate of Standards and Ethics

We have some excellent front-line officers, staff and volunteers and as an organisation our challenge is to make sure we have the right processes and ways of working in place to support them.

Confidence in policing is so important in keeping individuals and communities safe. If you are the victim of crime, please continue to have the confidence to speak up and come to us for help. We know trust is earned and we have given you our pledge to improve confidence by putting the public first.

You have our absolute commitment that we’re already working tirelessly to make significant improvements and when necessary we will bring in experts from outside Cleveland Police to support us.

We hope that you’ll continue to show support for our front-line officers and staff while challenging us to live up to our pledge.

Chief Constable Richard Lewis

Deputy Chief Constable Amanda Oliver

Assistant Chief Constable Steve Graham