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Our Control Room has a critical role in supporting the police to respond to calls for service, accurately assessing threat, risk and harm and protecting people by deploying the most appropriate resource in a timely manner. It also delivers a resolution service that aims to safely resolve a crime or incident at the first point of contact.
Danielle Ogilvie describes life as a call handler at Cleveland Police, sharing the day-to-day challenges, enjoyment and the importance of the frontline role.
Read it here
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