Support Team Leader
Post: Support Team Leader
Salary: PO 1 / 2 - £33,618 - £37,281
Hours: 37 hours per week
Contract Type: Permanent
Location: St Marks House, Thornaby, Stockton-on-Tees
The Policing Vision 2025 states that, “By 2025 digital policing will make it easier and more consistent for the public to make digital contact, improve our use of digital intelligence and evidence and ensure we can transfer all material in a digital format to the criminal justice system.”
At Cleveland Police we are committed to providing the information technology needed to deliver the vision, from investigations, to supporting the public, and interacting with the Justice sector and other agency partners. A variety of digital channels will allow the public to communicate with us in new ways, to report crime and to carry out routine transactions.
To support the delivery of this vision, we are inviting applications for the post of Support Team Leader. This post ensures the ICT Service Support in line with Service Level Agreements, the Service Catalogue and ITIL. You will review, supervise and task in the delivery, maintenance and support functions for the ICT service necessary to enable Cleveland Police to carry out its operational and associated functions.
It is essential that you have a sound knoweldge of networking principles, and an understanding of ITIL principles and standards for Service Delivery and Support. Experience of working within a large and complex organisation, and having been in a senior technical support role is also required.
For further information on the role please click here for the job description.
The increasing pace of change in our increasingly digital society means that the role of ICT in the success of Cleveland Police will only increase over time. Technology plays an increasingly important role in the delivery of services and information in this digital age. Society today has an expectation that service providers will have digital channels available that allow them to communicate quickly and efficiently, and in the manner users are accustomed to experiencing. Police Staff, Officers, the business community and the public increasingly have this same expectation when they engage with the Police.
Cleveland Police aims to ensure that police staff and officers have the resources and technology to properly investigate crime, equipped with new tools and techniques and bring offenders to justice. Digital platforms will allow officers and staff more autonomy in the decisions they make, and drive efficiency using new technology to eliminate unnecessary paperwork, reduce bureaucracy and make it easier to interact with one another.
Cleveland Police will become increasingly mobile, using technology to allow its people to access information quickly, whenever and wherever they need it. Technology will support and empower officers to make faster decisions, because, at the point of contact, they will be supported by more accurate and timely information.
Join us at this exciting time to be involved in our digital transformation journey and help define and support the technology critical to meet the demands of modern policing in a dynamic and forward-looking organisation.
Application forms should be completed no later than 23:55 on the specified closing date.
Cleveland Police is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. All appointments will be made on merit.