FOI 449-24 Telephone Maintenance Contract

Enquiry Reference:  449 - 24                                                                                                       

 

I write in connection with regards to your Freedom of Information request, Below is your request and our response.

 

Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support if all the information is still the same besides the contracts dates please send just the new contract dates. It would be much appreciated.

 

1. Contract Type: Maintenance, Managed, shared (If so, please state orgs)

Maintenance

2. Existing Supplier: If there is more than one supplier, please split each contract up individually.

BT, Unify and NetCall

3. Annual Average Spend: The annual average spends for this contract and please provide the average spend over the past 3 years for each provider         

BT - £89,000

Unify - £48,800

Netcall - £15,600

4. Hardware Brand: The primary hardware brand of the organisation’s telephone system.

Cisco

5. Number of telephone users:

1500

6. Contract Duration: please include any extension periods.

BT – 1 + 0

Unify – 3 + 2

Netcall – 3 + 2

7. Contract Expiry Date: Please provide me with the day/month/year.

BT – proceeding through renewal, expiry to be confirmed, expected to be 10/05/25.

Unify – 21/12/24 plus 2-year extension available.

NetCall – 18/01/25 end of plus 2 extension.

8. Contract Review Date: Please provide me with the day/month/year.

BT – Apr 2024

Unify – Dec 2024

NetCall –  Feb 2025

 

9. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager.

CUCM CCX IMP CUPS ,OSCC

10. Telephone System Type: PBX, VOIP, Lync etc

VOIP

11. Contract Description: Please provide me with a brief description of the overall service provided under this contract.

BT - Telephony Hardware & System Support & Licensing – CUCM, Unity and associated products

Unify – Support and Licensing of Call Manager service and call recording service.

Netcall – Support and Licensing of voice activated menu and voice mail.

12. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.

BT – CCS RM1045 Further competition

Unify – CCS RM1045 Direct award

13. Contact Detail: Of the person from within the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.

 [email protected]

If the service support area has more than one provider for telephone maintenance, then can you please split each contract up individually for each provider.  

If the contract is a managed service or is a contract that provides more than just telephone maintenance, please can you send me all the information specified above including the person from within the organisation responsible for that particular contract.

If the maintenance for telephone systems is maintained in-house, please can you provide me with:

1. Number of telephone Users:
2. Hardware Brand: The primary hardware brand of the organisation’s telephone system.
3. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager.
4. Contact Detail: Of the person from with the organisation responsible for telephone

maintenance full Contact details including full name, job title, direct contact number and direct email address.

 Also, if the contract is due to expire, please provide me with the likely outcome of the expiring contract.

If this is a new contract or a new supplier, please can you provide me with a short list of suppliers that bid on this service/support contract?

 

The Cleveland Police response to your request is unique and it should be noted that Police Forces do not use generic systems or identical procedures to capture and record data therefore responses from Cleveland Police should not be used as a comparison with any other force response you receive.

 

If you are not satisfied with this response or any actions taken in dealing with your request, you have the right to request an independent internal review of your case under our review procedure. The APP College of Policing guidance states that a request for internal review should be made within 20 working days of the date on this response or 40 working days if extenuating circumstances to account for the delay can be evidenced.

Yours sincerely

Information Rights Decision Maker