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Dear Sir/Madam
Enquiry Reference: 679 - 24
I write in connection with regards to your Freedom of Information request. Below is your request and our response.
If the time period requested is not available, please provide figures from the earliest year available up until the most current available at the point of production. Please provide such data electronically, if possible as a spreadsheet. If that is not possible, please provide it in a table.
Cleveland Police incident response priorities:
Emergency Response – Target for attendance is 15 minutes
Priority Response – Target for attendance is 60 minutes
Standard Response – Target for attendance is 8 hours
Row Labels |
Emergency |
Priority |
Standard |
2019 |
00:12:34 |
02:33:13 |
23:27:31 |
2020 |
00:12:35 |
01:36:58 |
19:40:13 |
2021 |
00:11:46 |
01:42:07 |
13:20:25 |
2022 |
00:12:40 |
03:22:30 |
15:35:26 |
2023 |
00:12:35 |
03:19:29 |
17:30:03 |
Please note we can not answer the slowest incident response as these are data errors and have no meaning. The fastest response time will always be 00:00 as some responses to incident will be when officer is already at scene.
I have added an explanation of guidance as what constitutes an emergency response:
All calls are assessed using the THRIVE principles (Threat, Harm, Risk, Investigation, Vulnerability and Engagement)
General
Crime
RTC
Other
Please note that all statistical data supplied in relation to Freedom of Information requests is a snapshot of data held at the time the request was received by the Freedom of Information office and is subject to constant change/updates.
The Cleveland Police response to your request is unique and it should be noted that Police Forces do not use generic systems or identical procedures to capture and record data therefore responses from Cleveland Police should not be used as a comparison with any other force response you receive.
If you are not satisfied with this response or any actions taken in dealing with your request, you have the right to request an independent internal review of your case under our review procedure. The Freedom of Information Code of Practice (see below link) states that a request for internal review should be made within 20 working days of the date on this response or 40 working days if extenuating circumstances to account for the delay can be evidenced. Public authorities are not obliged to accept internal reviews after this date.
https://www.gov.uk/government/publications/freedom-of-information-code-of-practice
Yours sincerely
Information Rights Decision Maker