FOI 148-24 Telecom Networks
Enquiry Reference: 148 -24
I write in connection with regards to your Freedom of Information request, firstly please accept my apology for the delay. Below is your request and our response.
Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)
1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.
- a) Voice: GAMMA Telecom
Hardware: BT
2.Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.
a)Gamma Telecoms Renewed 30/01/2023.
Telephony Hardware Support (InCare) - (1/03/23 - 28/2/24) – progressing renewal for 1 year.
3.Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
a)Gamma Telecoms Renewed 30/01/2023 for 3 years + 2 years extension.
4.Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP
- a) Voice: GAMMA Telecom
WAN: BT, MPLS, point to point, ADSL
Telephony Cisco UCCX Agent, Access Add-on, Cube Trunk, Calling Licenses (25/11/23 - 24/11/24) - inc. Unity, CUCM
5.Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN
- a) PSN Lines, Analogue Lines
SIP – 1700 extensions
ISDN – 12
Contract 2 - Incoming and Outgoing of call services.
6.Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?
- a) GAMMA Telecom
7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
- a) Gamma Telecoms 30/01/2023 – 29/02/2024 (3+2) - Year 1
8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.
- a) The costs for Gamma average around £4k per month for both landline and broadband.
9.Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
- a) Gamma Telecoms 30/01/2023 – 29/02/2024 (3+2)
10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.
- a) 1700
11.Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
- a) Gamma Telecom
12.Broadband Renewal Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.
- a) Gamma Telecoms 30/01/2023 – 29/02/2024 (3+2) - Year 1
13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
- b) The costs for Gamma average around £4k per month this is for both landline and broadband.
Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.
- WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?
- a) BT
15.WAN Contract Renewal Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.
- a) SDWAN Capable Managed Network. (Feb 2022 - Feb 2025)
16.Contract Description: Please can you provide me with a brief description for each contract
- a) WAN provision and support MPLS, Point to Point, ADSL services.
17.The number of sites: Please state the number of sites the WAN covers. Approx. will do.
- a) 27
- WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
- a) £222,655
19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
- a) Mini Competition / CCS Framework
20.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.
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Yours sincerely
Information Rights Decision Maker