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Dear Sir/Madam
Enquiry Reference: 955- 24
I write in connection with regards to your Freedom of Information request. Below is your request and our response.
FREEDOM OF INFORMATION REQUEST
I am writing to request information under the Freedom of Information Act 2000.
In order to assist with you with this request, I am outlining my query as specifically as possible.
I would like to know when the "Banking Protocol" (that helps banks protect customers from incidents of suspected fraud) came into effect in the Avon and Somerset area.
I know the Protocol was piloted in London in 2016. I know it was rolled out, outside of London from May 2017 onwards.
Specifically, I need to know the date from which banks had the ability to contact Cleveland police under the Banking Protocol, to report an incident of suspected fraud in progress in branch, in order to obtain an immediate police response.
The Cleveland Police response to your request is unique and it should be noted that Police Forces do not use generic systems or identical procedures to capture and record data therefore responses from Cleveland Police should not be used as a comparison with any other force response you receive.
If you are not satisfied with this response or any actions taken in dealing with your request, you have the right to request an independent internal review of your case under our review procedure. The Freedom of Information Code of Practice (see below link) states that a request for internal review should be made within 20 working days of the date on this response or 40 working days if extenuating circumstances to account for the delay can be evidenced. Public authorities are not obliged to accept internal reviews after this date.
https://www.gov.uk/government/publications/freedom-of-information-code-of-practice
Yours sincerely
Information Rights Decision Maker