The charges vary according to the type, size, position and condition of the vehicle. Storage charges start at midday on the day after the vehicle was removed.
The purpose of the charges is to cover our costs when we remove the vehicle to a place of safety.
In most cases the vehicle insurer will pay the charge, depending on the level of cover and the specific circumstances. We can't give you any advice on this.
How to collect your vehicle
We'll send a notice letter to the registered keeper and/or owner of the vehicle, giving instructions on how to arrange collection. For further information go to our page on impounded vehicles.
We strongly recommend that you call the recovery operator (the phone number's on the notice letter) and make an appointment to collect the vehicle. This may prevent a wasted journey and reduce your waiting time.
If you've made an insurance claim for a stolen vehicle, you must speak to your insurer before arranging collection. The insurance company may have a claim to the vehicle and want to pay the charges and collect it themselves.
If a key to your vehicle is missing you should change the locks or recode new keys. You may have difficulty with an insurance claim if you don’t do this and your vehicle is stolen again.
We can't guarantee how safe your vehicle will be to drive, so we recommend that you get a garage to carry out a comprehensive safety check on it before you drive it.