Age limit

You must be 18 years old to apply to become a PCSO within Cleveland Police. There is no upper age limit.

Fitness test

Currently, you will need to undergo a medical screening process with our internal Occupational Health Unit. However, there is currently no requirement to undergo a fitness test.


You need to be able to demonstrate all of the below four elements:

  • Ability to pass a level 4 qualification
  • You must be 18 years or over when you submit an application form
  • Hold the right to work in the UK
  • Ability to pass pre-employment checks

Shift patterns

The current shift pattern for PCSOs covers 7 days a week during the hours of 9.00 am – 11.15 pm.

However, during your initial training period, you will only be required to work Monday to Friday, 8am - 4.30pm.

Progression to the regular force

As the role of PCSO is very different to the role of a regular force officer, there is no natural progression or easy entrance into the regular force. As it is a national process, you would have to apply in the standard way.


Applicants need to be aware that they will be expected to serve within the Cleveland force area. However every effort is made to take personal needs and circumstances into account where possible. It is worth noting that there will need to be a balance between personal and organisational needs.

Work hours

As the role currently comes under a support staff role, the designated hours are 37 per week.

Part-time work

During your initial training programme, you would be expected to work full time, Monday to Friday 8am to 4.30pm.

Any requests for flexible working to reduce hours after the training stage would need to be considered on a case by case basis.

If potential refusal of a request to work part time would change your decision to apply, please call to discuss your personal circumstances with the Recruitment Team via 01642 301234 (Option 2) or e-mail us

Annual leave

All new starters are entitled to 24 days per year plus bank holidays.

Lone working

A lot of the work of a PCSO is done alone, although there may be times when you are partnered or in a group, however, you will be expect to be work by yourself on a regular basis.

Development opportunities

Currently, there are no progression opportunities in terms of promotion opportunities. However, as the role is so varied, you will have the opportunity to attend many different situations and work on different areas within your beat team.


You will be provided with a uniform that will include items such as sliders, a hat, shirt, trousers, body armour, radio, torch and a pocket book holder. You will not be provided with any specialist equipment that is assigned to regular force officers.


There is a specialist PCSO uniform that will be supplied during the training period.


PCSOs receive a basic salary of £19,425 – £23,406 plus a plus 14% shift allowance and 229.66 hours weekend working enhancement per annum (successful applicants would normally be appointed on the bottom of the salary grade).

Upon successful completion of your training and your 6 month probationary period, your pay will rise to £19,845 per annum.

This role also attracts weekend working and shift allowance, which will be confirmed upon receiving your formal offer.


The primary role of a PCSO is to provide a highly visible reassuring presence within the neighbourhoods of Cleveland, working as part of a Neighbourhood Policing Team to support the problem solving initiatives developed by the team.

Specific tasks of a PCSO include:

  • Engagement with the community
  • Problem solving and reassurance
  • Supporting regular officer at some types of Incidents.

Your manager

Your line manager will be the Neighbourhood Policing Team Sergeant, however you will be working as part a Neighbourhood Policing Team which includes police officers.